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호텔종사원의 회복탄력성이 직무스트레스와 조직유효성에 미치는 영향

원문정보

The Effects of Resilience on Job Stress and Organisational Effectiveness of Hotel Employees

김정훈

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초록

영어

The purpose of this study is to clarify the effect of hotel employees' resilience on job satisfaction and organizational commitment, and to present implications for enhancing organizational effectiveness and reinforcing resilience. In order to achieve these research objectives, research models and hypotheses were established based on theoretical research. To test the hypothesis, a questionnaire survey was conducted for hotel employees. The summary of the empirical analysis results is as follows. First, it is necessary to develop and operate an education and training program to strengthen psychological and social abilities to overcome the situation and recover positively when hotel employees face difficult work environments. Second, job stress of hotel employees has a negative effect on job satisfaction and organizational commitment, so it is necessary to manage job stress through reinforcement of resilience. Third, in order to improve the job satisfaction and organizational commitment of hotel employees, it is necessary to simultaneously operate education and training programs to strengthen resilience and to manage job stress. This study presented a practical meaning as described above. However, there is a limit to not being able to use measurement variables that take into account the job characteristics of hotel employees. We look forward to future research that has overcome these limitations.

목차

ABSTRACT
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 회복탄력성
2. 직무스트레스
3. 조직유효성
Ⅲ. 연구 설계
1. 연구모형 및 가설설정
2. 표본설계 및 연구방법
3. 변수의 조작적 정의 및 설문지의 구성
Ⅳ. 가설검정 및 분석결과
1. 표본의 일반적 특성
2. 신뢰성과 타당성분석
3. 가설검정 결과
Ⅴ. 결론
참고문헌

저자정보

  • 김정훈 Junghoon Kim. 광주대학교 호텔관광경영학부 교수

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