earticle

영어

The purpose of this study is to investigate the influence of the positive psychological capital of tour leaders on burnout, and to analyze the moderating effect of emotional intelligence between the two variables. By analyzing the relationship between each variable, it is intended to find out which factors affect the tour conductors, help them in their actual work, and prepare for the post-coronavirus. Regression analysis was used to analyze the influence relationship between independent and dependent variables based on previous studies. As a result of the analysis, it was found that the higher the positive psychological capital, the lower the burnout of the tour conductor (feeling burnout, decreased sense of accomplishment). To verify the moderating effect of emotional intelligence, a three-step hierarchical regression analysis was conducted. The emotional intelligence's self-awareness ability was found to have no moderating effect in the relationship between burnout and positive psychological capital. However, it was found that emotional intelligence's self-management ability, social awareness ability, and relationship management ability had a negative (-) moderating effect to reduce burnout between positive psychological capital and burnout. It is required to provide emotional intelligence programs related to self-management such as self-expression training and self-growth programs to improve the emotional intelligence of travel leaders.