항공사 객실승무원의 고용불안정이 직무스트레스와 조직몰입에 미치는 영향 : 조직신뢰의 조절효과


Influence of Job Insecurity of Flight Attendant on Job Stress and Organizational Commitment: the Moderating Effects of Organizational Trust

이승재, 정태연, 박민희

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The study examines the effect of job insecurity perceived by flight attendant on job stress and organizational commitment, and the moderating effect of organizational trust with regard to the influence of job insecurity on job stress and organizational commitment. In terms of the subjects, the study set male and female flight attendants working at main domestic full service carrier, domestic low-cost airlines, and foreign airlines. From September 28 to October 25, 2020, the research was conducted online through Google questionnaire form, and a total of 129 surveys were used for analysis. As for empirical analysis, SPSS 23.0 statistical package was utilized. The research results confirmed through hypothesis verification are as follows. First, it was discovered that the job insecurity of flight attendants had a positive (+) effect on job stress. Second, it was found that the job instability of flight attendants had a negative (-) effect on organizational commitment. Third, it was found that organizational trust plays a moderating effect in the influence of the flight attendants’ job instability on job stress and organizational commitment.


Ⅰ. 서론
Ⅱ. 이론적 배경
1. 고용불안정
2. 직무스트레스
3. 조직몰입
4. 조직신뢰
Ⅲ. 연구설계
1. 연구모형
2. 연구가설
3. 조작적 정의 및 설문지 구성
4. 자료수집과 분석방법
Ⅳ. 분석결과
1. 표본의 일반적 특성
2. 측정개념의 타당도 및 신뢰도 검증
3. 연구가설 검증
Ⅴ. 결론


  • 이승재 Seungjae Lee. 연성대학교 호텔관광과 책임교수
  • 정태연 Taeyoun Jung. 서원대학교 항공서비스학과 교수
  • 박민희 Minhee Park. 송원대학교 항공서비스학과 조교수


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