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Original Article

와파린 복용 환자를 위한 메신저 기반 챗봇 개발

원문정보

Development of Warfarin Talk: A Messenger Chatbot for Patients Taking Warfarin

이한솔, 김유리, 신은정, 장홍원, 조윤희, 조윤숙, 김정훈, 이주연

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초록

영어

Background: Despite the increased use of direct-acting oral anticoagulants, warfarin is still recommended as first-line therapy in patients with mechanical valves or moderate to severe mitral stenosis. Anticoagulation management services (AMSs) are warranted for patients receiving warfarin therapy due to the complexity of warfarin dosing and large interpatient variability. To overcome limited health care resources, we developed a messenger app-based chatbot that provides information to patients taking warfarin. Methods: We developed “WafarinTalk” as an add-on to the open-source messenger app KakaoTalk. We developed the prototype chatbot after building a database containing seven categories: 1) dosage and indications, 2) drug-drug interactions, 3) drug-food interactions, 4) drug-diet supplement interactions, 5) monitoring, 6) adverse events, and 7) precautions. We then surveyed 30 pharmacists and 10 patients on chatbot reliability and on participant satisfaction. Results: We found that 80% of the pharmacists agreed on the consistency of chatbot responses and 44% agreed on the appropriateness of chatbot. Furthermore, 47% of pharmacists said that they were willing to recommend the chatbot to patients. Of the seven categories, information on drug-food interaction was the most useful; 90% of patients said they were satisfied with the chatbot and 100% of patients said they were willing to use it when they were unable to see a pharmacist. We updated the prototype chatbot with feedback from the survey. Conclusion: This study showed that warfarin-related information could be provided to patients through a messenger applicationbased chatbot.

목차

ABSTRACT
연구 방법
연구과정
자료수집 및 데이터베이스 구축
프로토타입 챗봇 개발
파일럿 설문조사
챗봇 업데이트
연구 결과
챗봇 개발을 위한 데이터베이스 구축
챗봇 프로토타입 개발
설문결과
고찰
결론
이해상충
참고문헌

저자정보

  • 이한솔 Han Sol Lee. 서울대학교 약학대학
  • 김유리 Yu Ri Kim. 서울대학교병원 약제부
  • 신은정 Eun Jeong Shin. 서울대학교병원 약제부
  • 장홍원 Hong Won Jang. 서울대학교병원 약제부
  • 조윤희 Yun Hee Jo. 서울대학교병원 약제부
  • 조윤숙 Yoon Sook Cho. 서울대학교병원 약제부
  • 김정훈 Jung Hoon Kim. 바이너리랩㈜
  • 이주연 Ju-Yeun Lee. 서울대학교 약학대학

참고문헌

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