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논문검색

항공사의 부정적 언론보도의 사례에 따른 심각성과 브랜드 이미지와의 영향 관계

원문정보

The relationship with the brand image according to the severity of airline’s negative publicity

정은유

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초록

영어

The purpose of this study is to consider the characteristics of the aviation industry based on actual cases of the aviation industry. First, to understand the difference in the process of the severity of negative publicity according to the service and safety of the airline affects the brand image. Second, I would like to examine the differences in recognizing negative publicity between full-service carrier and low-cost carrier reflecting the characteristics of the aviation industry. As a result of the empirical analysis, negative publicity related to safety are having a stronger negative influence on the brand image than services to airlines. In particular, as a result of analyzing the differences between groups by classifying the respondents' main airlines, it was found that customers who mainly use full-service carrier perceived negative publicity on services more seriously than customers who use low-cost carrier. Through these results, this study was able to explain the difference in the process of accepting negative publicity related to airline service and safety, and presents important implications as a preliminary study for discussion of recovery plans.

목차

ABSTRACT
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 항공사의 부정적 언론보도
2. 브랜드 이미지
3. 항공사의 부정적 언론보도와 브랜드 이미지와의 영향관계
Ⅲ. 연구설계
1. 시나리오 및 설문항목 개발
2. 표본 및 자료수집
3. 조작적 정의 및 측정변수의 구성
Ⅳ. 실증결과분석
1. 표본의 특성
2. 측정변수의 신뢰성 검증 및 요인분석
3. 연구가설 검증
Ⅴ. 결론
참고문헌

저자정보

  • 정은유 Eunyu Jeong. 창신대학교 항공서비스학과 조교수

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자료제공 : 네이버학술정보

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