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영어

This study analyzed academic theses published from 2009 to 2020 that use the word ‘Airline industry’ as a keyword to observe research trends of the Airline Industry field and it conducted language network analysis among analysis methods utilizing big data to observe implications for future research direction. For data, 1,053 Korean academic essays were analyzed using the database of National Research Foundation of Korea. Through analysis results, the following results were deduced. First, frequency analysis of major keywords and degree centrality with regard to Airline industry related studies theses conducted in 6 year units to look into annual flows of research trends showed that, customer-related studies were mainly conducted in the period 2009 to 2014, and the study of cabin crew was mainly conducted in the period 2014 to 2020, and recently, research on Airline Industry that are changing along with the Fourth Industrial Revolution has mainly being conducted. Second, analysis of networks of all major keywords of Airline industry related theses showed that Airline industry related Korean academic theses were mainly being written on basic elements of Airline Industry(cabin crew, customers, service). Lastly, analysis of the major keyword of “CONCOR” showed that studies of airline marketing, customer service, cabin crew and airline employee, human resource management.