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논문검색

Original Article

치과기공사의 조직 내 갈등 및 직무 만족이 이직 의도에 미치는 영향

원문정보

The influences of organizational conflict and job satisfaction on the turnover intention of dental technicians

김경임

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초록

영어

Purpose: This study aimed at exploring the impacts of organizational conflict and job satisfaction on the turnover intention among dental technicians. Methods: This study utilized a descriptive research design. A structured questionnaire was administered to 159 dental technicians. Of the collected questionnaires, data from 127 valid questionnaires were analyzed using t-tests, analysis of variance, Pearson’s correlation coefficient, and hierarchical multiple regression using the IBM SPSS 20.0 statistical package. Results: A positive correlation was identified between organizational conflict and turnover intention (r=0.46, p<0.001); however, a negative correlation was shown between job satisfaction and turnover intention (r=–0.50, p<0.001). A hierarchical multiple-regression model was employed to analyze working hours, unfair treatment from dentists and dental hygienists, organizational conflict, and job satisfaction, which contributed to providing an explanation to 39% of the turnover intention of dental technicians (F=14.16, p<0.001). Furthermore, organizational conflict (β=0.32, p<0.001), job satisfaction (β=–0.31, p=0.003), and working hours (β=0.21, p=0.010) were all shown to affect turnover intention. Conclusion: The impact of the negative consequences of organizational conflict and working hours on the turnover intention should be considered within core strategies for increasing the turnover periods for dental technicians.

목차

Abstract
INTRODUCTION
MATERIALS AND METHODS
1. 연구대상
2. 연구 도구
3. 자료수집 절차
4. 자료 분석
RESULTS
1. 연구대상자의 일반적 특성 및 일반적 특성에 따른 이직 의도의 차이
2. 연구대상자의 치과기공소 업무환경 특성 및 업무환경 특성에 따른 이직 의도의 차이
3. 연구대상자의 조직 내 갈등, 직무 만족, 이직 의도
4. 연구대상자의 조직 내 갈등, 직무 만족, 이직 의도의 상관관계
5. 연구대상자의 이직 의도에 영향을 미치는 요인
DISCUSSION
CONCLUSIONS
CONFLICT OF INTEREST
ORCID
REFERENCES

저자정보

  • 김경임 Kyoung-Im Kim. 경동대학교 치기공학과

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