원문정보
Analysis of user’s satisfaction for 119 emergency medical service quality improvement
초록
영어
Purpose: The study aims to improve the quality of emergency medical services by surveying the user’s satisfaction of 119 emergency medical services nationwide. Methods: From December 21 to December 27 each year from 2015 to 2017 a total of 5,889 people were surveyed by phone call in fire station. Results: The average degree of satisfaction with the emergency medical services was 4.17±0.70, with 85.1% respondents reporting being ‘satisfied’. Factors like being a patient, injuries, residential area, and scene arrival time affected satisfaction. From 2015 to 2017, the satisfaction degree decreased every year, with factors affecting this results including “first aid guidance of phone call" and "rapidity of emergency medical services." The highest satisfaction factors were ‘friendly acting of emergency medical services’ and ‘appropriate offer of emergency medical services’, while the lowest satisfaction factors were ‘first aid guidance of phone call’ and ‘adequacy of emergency medical team’. Conclusion: The quality of emergency medical services needs to be improved by managing the quality of phone call first aid guidance and the assignment of adequate emergency medical teams to increase user satisfaction.
목차
Ⅰ. 서론
1. 연구의 필요성
Ⅱ. 연구방법
1. 연구설계
2. 연구대상
3. 자료수집 방법
4. 연구도구
5. 분석방법
Ⅲ. 연구결과
1. 대상자의 일반적 특성
2. 구급서비스 만족도
3. 항목별 연간 구급서비스 만족도 차이
4. 일반적 특성에 따른 구급서비스 만족도 차이
Ⅳ. 고찰
Ⅴ. 결론
ORCID ID
References