earticle

영어

The purpose of this study was to investigate the effect of perfectionist tendencies of airline cabin crews on job stress, psychological burnout, and turnover intention. Airline cabin crews work in-flight to pursue a more complete and trouble-free work process. Crew members are exposed in a variety of abnormal situations and are held to standards of perfection, which makes them subjected to job stress and psychological burnout. In addition, the researcher predicted that turnover intention would be affected if such job stress and psychological burnout occurred. Based on these predictions, a survey was conducted to total of 204 domestic airline cabin crews to design and verify the research model, The results of the study are as follows. First, the perfectionist tendencies of airline cabin crews had an effect on job stress. Second, the propensity of airline cabin crews to follow standards of perfection had an effect on psychological burnout. Third, the job stress of airline cabin crews had an effect on turnover intention. Fourth, the psychological burnout of airline cabin crews had an effect on turnover intention. The results of the study present suggestions on how to focus and manage net functions rather than focusing on the adverse functions of the perfectionism of airline cabin crews. The results also suggest implications for airline human resource management.