earticle

영어

In this study, the causal relationship between the management performance, organizational effectiveness and customer orientation of the hotel company was identified, and the adjustment effect through the compensation system was analyzed, and both the research theory 1, 2 and 3 were adopted. As a result, firstly, from the perspective of a hotel company, organizational support for its employees should be ensured, and second, from the perspective of a hotel company's owners, it should be recognized that the proper compensation system for the organization has a positive effect on organizational effectiveness. Third, from the perspective of a company, it will be necessary to strengthen customer-oriented services through proper support from the organization and internal marketing first rather than making management performance a priority corporate goal.