원문정보
초록
영어
Objectives: The objective of this study is to present the basic data required for effective communication by identifying the effects of communication within the hospital organization on organizational conflict and organizational performance. Methods: For this study 298 medical workers and general administrative staff working in small and medium hospitals were selected. Results: Upward and downward communication had a negative effect on individual conflict and on upward, and horizontal communication between individuals. Likewise, horizontal communication had a negative effect on conflict between groups. Upward, downward, and horizontal communication are defined based on organizational performance. It has been shown to affect. Conclusions: In order to improve conflict management and performance within hospital organizations, effective communication plans appropriate to the situation and targets have to be developed.
목차
Ⅰ. 서론
1. 연구 필요성
2. 연구 목적
Ⅱ. 연구방법
1. 연구설계
2. 연구대상
3. 연구도구
4. 자료수집 및 윤리적 고려
5. 자료분석
Ⅲ. 연구결과
1. 의사소통, 조직 갈등, 조직성과 정도
2. 연구대상자의 일반적 특성
3. 연구대상자의 일반적 특성에 따른 의사소통, 조직 갈등, 조직성과 정도의 차이
4. 의사소통과 조직 갈등, 조직성과와의 관계
5. 의사소통이 조직 갈등, 조직성과에 미치는 영향
Ⅳ. 고찰
Ⅴ. 결론
REFERENCES