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의료서비스경험에 따른 외래 의료서비스 만족도와 영향 요인

원문정보

Outpatient Health Care Satisfaction and Influential Factors by Medical Service Experience

김지온, 박영희

피인용수 : 0(자료제공 : 네이버학술정보)

초록

영어

Objectives: This study investigated outpatient health care satisfaction and influential factors using data from the “2018 Health Care Experience Survey”. Methods: Data on 6,705 participants in the Health Care Experience Survey were statistically examined using a t-test, ANOVA, and multiple regression analysis. Results: First, the level of satisfaction among outpatients was generally positive, and satisfaction among older people was high. Second, the significant factors of outpatient overall satisfaction were gender, consultation time, waiting time, reason for choosing institution, satisfaction with doctors, nurses, institutions, and the therapeutic result. Third, influential factors of intention to recommend were education, institution type, reason for choosing institution, satisfaction with doctors, nurses, institutions, and the therapeutic result. Conclusions: In order to improve the overall satisfaction of outpatients, the treatment method should be improved. For example, the doctor should devote more time for and engage in sufficient conversation with the patient, the nurse should be polite, and patients should be given easy-to-understand explanations.

목차


Ⅰ. 서론
Ⅱ. 연구방법
1. 연구설계
2. 연구자료 및 연구대상
3.연구도구
4. 분석 방법
Ⅲ. 연구결과
1. 연구대상자의 인구사회학적 및 의료이용 특성
2. 의료기관 유형별 외래 의료서비스 만족도
3. 인구사회학적 및 의료기관 선택사유에 따른 외래 의료서비스 만족도
4. 전반적 만족도, 추천의향에 영향을 미치는 요인
Ⅳ. 고찰
Ⅴ. 결론
REFERENCES

저자정보

  • 김지온 Ji-On Kim. 부산가톨릭대학교 병원경영학과
  • 박영희 Young-Hee Park. 부산가톨릭대학교 병원경영학과

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자료제공 : 네이버학술정보

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