earticle

영어

The purpose of this study is to empirically analyze the perception of the glass ceiling, which is an invisible barrier of cabin crew, to derive effective human resource management for airlines. For research purposes, empirically analyze the influence of the glass ceiling perceived by airline cabin crew, job satisfaction, turnover intention and stay intention, analyzed the mediating effect of job satisfaction and the differences among the groups of perception of glass ceiling. The questionnaire survey included 322 cabin crew members and a survey was conducted in August 2018. The results of the analysis were as follows: Promotion factors of glass ceiling perception have a negative effect on job satisfaction and stay intention, and a positive effect on turnover intention. The welfare factor of the glass ceiling has a positive effect on turnover intention. Job satisfaction has a positive effect on turnover intention and a negative effect on stay intention. Job satisfaction had a mediating effect only between promotion factors, turnover intentions and stay intentions. This study recognizes gender-discriminatory practices within the organization of cabin crews with a high proportion of female, and attempts to prepare for deterioration of airlines’ performance due to employee turnover.