earticle

논문검색

공항 아웃소싱 근무자의 직무환경이 직무만족에 미치는 영향 : 서비스수준 협약 조절효과를 중심으로

원문정보

The Effects of Job Environment on Job Satisfaction of Airport Outsourcer : Focusing on the Moderating Effect of SLA

이경태, 이휘영

피인용수 : 0(자료제공 : 네이버학술정보)

초록

영어

In this study, it was analyzed how the regulation effect of SLA appeared in the effect analysis of the job environment and job satisfaction. The survey aimed at the airport outsourcing employees who worked in Kimpo International Airport and Incheon International Airport. The result of this study by the empirical analysis is as follows. First, when it comes to the job performance environment, it was shown the SLA satisfaction had a significant regulation effect on the job motivation environment and the treatment satisfaction, and as for the physical environment, the SLA satisfaction did so on the treatment satisfaction. On the contrary, the occasion that difficulties caused by the SLA application had the regulation effect was generally related to the colleague satisfaction. This result shows that SLA had a positive regulation effect on the treatment satisfaction in general and SLA-related difficulties had a large effect on the relationship with the colleagues. Since this study aimed only at the airport outsourcing employees, it is difficult to draw the comprehensive and general result, and since the comparative study between various kinds of regular employees in the airport and the outsourcing employees was not conducted, there is a limit in verifying the analysis result objectively.

목차

ABSTRACT
I. 서론
II. 이론적 고찰
1. 아웃소싱
2. 직무환경
3. SLA(서비스수준 협약)
4. 직무만족
III. 연구방법
1. 자료의 수집과 분석
2. 연구모형과 가설설정
IV. 실증분석
1. 표본의 일반적인 특성
2. 요인분석결과
3. 가설검정
V. 결론
참고문헌

저자정보

  • 이경태 Lee, Kyung-Tae. 인하공업전문대학 항공경영과 교수
  • 이휘영 Lee, Hwi-Yeong. 인하공업전문대학 항공경영과 교수

참고문헌

자료제공 : 네이버학술정보

    함께 이용한 논문

      ※ 원문제공기관과의 협약기간이 종료되어 열람이 제한될 수 있습니다.

      0개의 논문이 장바구니에 담겼습니다.