원문정보
초록
영어
In this study, it was analyzed how the regulation effect of SLA appeared in the effect analysis of the job environment and job satisfaction. The survey aimed at the airport outsourcing employees who worked in Kimpo International Airport and Incheon International Airport. The result of this study by the empirical analysis is as follows. First, when it comes to the job performance environment, it was shown the SLA satisfaction had a significant regulation effect on the job motivation environment and the treatment satisfaction, and as for the physical environment, the SLA satisfaction did so on the treatment satisfaction. On the contrary, the occasion that difficulties caused by the SLA application had the regulation effect was generally related to the colleague satisfaction. This result shows that SLA had a positive regulation effect on the treatment satisfaction in general and SLA-related difficulties had a large effect on the relationship with the colleagues. Since this study aimed only at the airport outsourcing employees, it is difficult to draw the comprehensive and general result, and since the comparative study between various kinds of regular employees in the airport and the outsourcing employees was not conducted, there is a limit in verifying the analysis result objectively.
목차
I. 서론
II. 이론적 고찰
1. 아웃소싱
2. 직무환경
3. SLA(서비스수준 협약)
4. 직무만족
III. 연구방법
1. 자료의 수집과 분석
2. 연구모형과 가설설정
IV. 실증분석
1. 표본의 일반적인 특성
2. 요인분석결과
3. 가설검정
V. 결론
참고문헌