earticle

영어

The effects of the employment instability on the customer orientation of convention industry workers in the fourth industrial revolution as perceived by convention center workers are examined. In addition, the mediating effects of job satisfaction in the relationship between employment instability and customer orientation are investigated. A survey was conducted for workers in domestic major convention centers between March 1 to March 31, 2019, and 519 participants were selected for final analysis. Data analysis was performed using the statistics software packages SPSS 21.0 and AMOS 22.0. The results of this study are as follows. First, the employment instability of convention industry workers had a negative effect on job satisfaction. Second, the employment instability of convention industry workers had a negative effect on customer orientation. Third, the job satisfaction of convention industry workers had a positive effect on customer orientation. Fourth, job satisfaction had a mediating effect in the relationship between employment instability and customer orientation.