원문정보
초록
영어
The purpose of this study is to investigate the supervisory and peer support among cabin crew' s Job-satisfaction, Customer Orientation in airline crew to improve the service performance by managing the cabin crew efficiently. Colleagues are very important for service at service encounter. Data were collected from Korean based Full Serviced Carrier korean cabin crew. In this study, supervisory support and peer support had positive effect on job satisfaction and Satisfaction had positive effect on customer orientation. Also, peer support had positive effect on customer orientation. However, supervisory support had not effect on customer orientation. Thus, this study could suggest implication as follow. Airline manager may try to control to encounter supervisor as support airline cabin crew
목차
I. 서론
II. 이론적 고찰
1. 리더지원
2. 동료지지
3. 직무만족
4. 고객지향성
III. 연구방법
1. 연구의 설계
2. 가설설정 및 연구모형
3. 변수의 조작적 정의
4. 자료의 수집 및 분석방법
IV. 실증분석
1. 표본의 일반적인 특성
2. 타당성과 신뢰성 검증
3. 가설검정
V. 결론
참고문헌