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논문검색

항공사 객실승무원의 교류기억체계가 심리적 안전감과 팀 응집력에 미치는 영향 : 심리적 안전감의 매개효과

원문정보

The Effect of Airline Flight Attendant’s Perception of Transactive Memory System on Psychological Safety and Team Cohesion : the mediating effect of psychological safety

강상묵, 유양호

피인용수 : 0(자료제공 : 네이버학술정보)

초록

영어

The purpose of this study aimed to explore 1) the relationships between transactive memory system and psychological safety 2) the relationship between transactive memory system and team cohesion 3) the relationship between psychological safety and team cohesion 4) mediating effect of psychological safety. To achieve these purposes, questionnaire was developed based on previous study and data were collected by airline flight attendant’s. A questionnaire survey was distributed to a total of 300 flight attendants from April 1st, 2019 to May 10th, 2019. Among them, 242 questionnaires were used for actual analysis and the other 58 questionnaires were excluded because of lack of sincerity. SPSS frequency analysis was used to understand demographic properties and factorial analysis and reliability analysis was used to verify reliability of the variables. Also, regression analysis was used to verify the hypothesis. The results of the study are as follows; First, the results of this study shows that transactive memory system has a positive effect on the psychological safety. Second, transactive memory system has a positive effect on the team cohesion. Third, psychological safety has a positive effect on the team cohesion. Fourth, it has been found that the psychological safety mediating effects between ransactive memory system and team cohesion.

목차

ABSTRACT
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 교류기억체계
2. 심리적 안전감
3. 팀 응집력
Ⅲ. 연구설계
1. 연구모형
2. 가설설정
3. 변수의 조작적정의
Ⅳ. 실증분석
1. 인구통계학적 특성
2. 타당성 및 신뢰도 분석
3. 가설 검증
Ⅴ. 결론
참고문헌

저자정보

  • 강상묵 Sangmuk Kang. 대구가톨릭대학교 호텔경영학부 조교수
  • 유양호 Yangho Yoo. 동신대학교 호텔경영학과 부교수

참고문헌

자료제공 : 네이버학술정보

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