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심리적 계약위반 지각이 호텔종사원의 직무만족과 이직의도에 미치는 영향

원문정보

A Study on the Effects of Hotel Employees’ Perception of Psychological Contract Violation on their Job Satisfaction and Turnover Intention

김정훈

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초록

영어

This study analyzed the effects of hotel employees' perception of psychological contract violation on their job satisfaction and turnover intention. To achieve the purpose of the study, hypothesis was established through previous studies on the relationship between psychological contract violation, job satisfaction, and turnover intention. And hypothesis test was conducted through empirical analysis. As a result, it was verified that the perception of transactional contract violation of hotel employees had a negative effect on job satisfaction. The perception of transactional contract violation and relational contract violation had a positive effect on turnover intention. Based on the results of the study, implications for efficient human resource management were suggested. First, human resource management should be done in a long-term and short-term manner so that psychological contract violations do not occur. Second, effective turnover management should be achieved through the implementation of the contract contents concluded by the hotel organization and employees. Third, the perception of psychological contract violation changes according to time and situation, so it is necessary to conduct in-depth repeated investigation on psychological contract violation for hotel employees.

목차

ABSTRACT
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 심리적 계약
2. 직무만족
3. 이직의도
Ⅲ. 연구설계
1. 연구모형 및 가설설정
2. 표본설계 및 연구방법
3. 변수의 조작적 정의 및 설문지의 구성
Ⅳ. 가설검정 및 분석결과
1. 표본의 일반적 특성
2. 신뢰성과 타당성분석
3. 가설검정 결과
Ⅴ. 결론
참고문헌

저자정보

  • 김정훈 Junghoon Kim. 광주대학교 호텔관광경영학부 교수

참고문헌

자료제공 : 네이버학술정보

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