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영어

The purpose of this study was to find out the problems of the national certificated consumer counselling(2nd degree) and the ways to resolve them. The certificate of consumer counselling began to perform the test by the Human Resources Development Service of Korea since 2003. Those who got this certificate had the difficulties to take a job through using it. The major reasons of the disfunction of job matching were 1) there were nothing about the function and job matching of this certificate as national certificate in any consumer related laws and rules, therefore those who got this certificate nearly cannot take a job as a public servant, 2) the limitations of the test contents, i.e. the deficiency of specialization were for this certificate to connect with corporate jobs, 3) the corporate staffs didn’t have information about it sufficiently, 4) the low recognition of corporate staffs resulted from the lack of networks between consumer counseling scholars and the corporate. Finally, we suggest the specializations of test contents in certificated consumer counselling(first degree), differentiation from other relevant certificates, and promotion of laying down the provisions of this national certificate as public officer in the Consumer Protection Law.