원문정보
초록
영어
The purpose of this study is to investigate the supervisory support among cabin crew's Job-satisfaction, Job-performance, Organizational citizenship behavior in flight attendant job to improve the service productivity by managing the cabin crew efficiently. Data were collected from one of Full Service Carrier in Korea flight attendant. And study examined the relationship between supervisory support and service oriented organizational citizenship behavior mediate job satisfaction and performance, however not directly effect. Studies have shown that supervisors are important roles and that crew members will do better service for passengers if they support cabin crew. so this study give us one of tools for good In-Flight service performance by managing flight attendant.
목차
I. 서 론
II. 이론적 고찰
1. 리더지원
2. 직무만족
3. 직무성과
4. 조직시민행동
III. 연구방법
1. 자료의 수집과 분석
2. 연구모형과 가설 설정
3. 변수의 조작적 정의
IV. 실증분석
1. 표본의 일반적인 특성
2. 타당성과 신뢰성 검증
3. 가설검정
V. 결 론
참고문헌