원문정보
A Study on Effects of Interpersonal Stress of Food Service Employee on Turnover Intention: Mediating Effect of Job Burnout
초록
영어
The purpose of this study is to identify the influence of interpersonal stress felt by food service employees on job burnout and turnover intention. For the research, this study conducted a survey on food service employees in Seoul regions. Total of 230 questionnaires were distributed and 203 of them were collected. Then, this study excluded 31 unfaithfully filled out questionnaires with uniform answers and used 172 questionnaires for the empirical analysis. This study divided the interpersonal stress of the food service employees into 4 dimensions including relationship with supervisor, relationship with co-workers, relationship with followers, and relationship with customers. Then, this study set job burnout and turnover intention as the single dimension. The hypothesis testing results were as follows. First of all, the relationship with supervisor and relationship with customers among the interpersonal stress factors had a positive influence on the job burnout. Secondly, the interpersonal stress had no influencing relationship with the turnover intention. Third, the job burnout had a positive influence on the turnover intention. Fourth, the relationship with supervisor and customers among the interpersonal stress factors had a positive influence on the turnover intention through mediating effect of job burnout. The study results provide the implications in the aspect of human resource management in the food service companies.
목차
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 대인관계 스트레스와 직무소진
2. 직무소진
3. 이직의도
Ⅲ. 연구설계
1. 연구모형 및 가설의 설정
2. 조작적 정의 및 설문지 구성
3. 조사방법과 조사기간
Ⅳ. 성과분석
1. 조사대상자의 인구통계학적 특성
2. 신뢰도와 타당성 분석
3. 가설의 검증
Ⅴ. 결론
참고문헌