earticle

영어

The purpose of this study was to investigate the effect of relationship conflict on the job engagement and organizational commitment of hotel employees focused on the moderating effect of ego resilience. The data collected from a survey of 300 Hotel Employees working on was analyzed using exploratory factor analysis, multiple regression analysis and mediation regression analysis. And, through the study result, the necessity of the relationship conflict in the organizational aspect is presented with theoretical and practical implications. The study result shows that, first, for Hypothesis 1, the relationship conflict had significant negative(-) influences on job engagement. Second, Hypothesis 2, it was found that relationship conflict had significant negative(-) influence on organizational commitment. Third, for Hypothesis 3, job engagement positive influences the organizational commitment. Forth, for Hypothesis 4, moderating effect of ego resilience is not significant in the relationship Relationship conflict and job engagement. The results also show that the ego resilience is not able to control the relationship conflict. Lastly, Hypothesis 5, moderating effect of ego resilience is significant in the relationship Relationship conflict and organizational commitment. The results also show that the ego resilience is able to control the relationship conflict. Therefore, measures to minimize the relationship conflict among members of organization should be considered and, in the future, related studies should be performed as well.