earticle

영어

The aim of the following study is to determine the effect of hotel employees' workplace bullying on psychological contract violation and organizational citizenship behavior. The study also aims to verify the mediated effect of psychological contract violation in the relationship between workplace bullying and organizational citizenship behavior. The survey is conducted with four and five-star hotel employees, and the data of 298 participants are analyzed. The results of this study are as follows. First, workplace bullying has a negative effect on organizational citizenship behavior. Second, workplace bullying increases the perceived psychological contract violation. Third, psychological contract violation decreases organizational citizenship behavior. Fourth, psychological contract violation has a mediated effect in the relationship between workplace bullying and organizational citizenship behavior. The results of the study are meaningful as they verify the effect of workplace bullying on organizational citizenship behavior. They also allow a more in-depth understanding of how workplace bullying affects organizational citizenship behavior.