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The purpose of the current study is to investigate the effects of casino employees’ work environment consisting of the external factor (hygiene) on work satisfaction and customer orientation. Based on the literature review, this study provided five external factors (i.e., salary, welfare, social perception, working condition, and work hours) suggested by Herzberg’s motivation-hygiene theory. In this survey, the data collected from a survey of 175 employees in the P casino was analyzed. The study results showed: 1) there the significant relationship between casino employees’ work environment and work satisfaction; and 2) there were statistically significant influences of casino employees’ work environment on customer orientation. Also, the present study identified that employees’ work environment has a significant effect on work satisfaction, which in turn influences, customer orientation. Therefore, in the field of the casino industry, employees’ work environment should be deal with the crucial influence improving the firm’s profit and relating to customer orientation.