원문정보
A Study on the Perfectionism, Job Stress and Burnout of Cabin Crew
초록
영어
The individual capabilities of cabin crews are the very important essential factors to sustainable competitive advantage because cabin crews are providing the service and safety activities for the passengers on the service encounter through the first line in flight. The purpose of this study is to manage perfectionism of cabin crews effectively by analyzing their perfectionism and relationship of job stress and burnout. This data is collected and analyzed from 204 questionnaires targeting the cabin crews of two Full Service Carriers and J Low Cost Carriers in Korea. In addition, this study had been distributed for four weeks form Nov 1th to Nov 25th, 2018. The results of the study show that among the factors of perfectionism, concern over mistakes and doubts about actions did have significant effects on job stress. Second, among the factors perfectionism, concern over mistakes and doubts about actions did have significant effects on burnout. Third, all factors of the job stress did have significant effects on burnout. The results of the analysis, human resource management system which emphasizes the importance of perfectionism support among cabin crews.
목차
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 완벽주의 성향
2. 직무스트레스
3. 소진
Ⅲ. 연구설계
1. 연구모형
2. 연구가설
3. 변수의 조작적 정의와 설문의 구성
4. 자료수집과 분석방법
Ⅳ. 성과분석
1. 표본의 일반적 특성
2. 측정개념의 타당도 및 신뢰도 검증
3. 연구가설 검증
Ⅴ. 결론
참고문헌