earticle

영어

Communication is the center of all organizations, and it is important to have effective and efficient communication systems in order to achieve organizational goals. In fact, it is common to see cases where many problems arise due to ineffective communication. Through communication in the organization, communication satisfaction can be improved. And through this, the performance of individuals and organizations can be improved. In this study, first, we investigated how communication type of organization influences on communication satisfaction, and second, how communication type in organization affects job performance. The results of the study are summarized as follows. First, in order to increase the satisfaction of the communication within the organization, the communication type should be considered according to the situation. Especially, when the upper level communication and the horizontal level communication were high level, the satisfaction level of the communication level was high. Second, when informal communication was smoothly performed besides official communication, it was found that the level of communication satisfaction was high. Therefore, it will be necessary to promote not only formal communication but also informal communication within the organization. Third, it was found that job performance was also influenced by communication type. When formal communication had a high level of horizontal communication, job performance was high, and informal communication also had to be smoothly performed to achieve high job performance. Fourth, this study can be meaningful in that the communication type of the skin aesthetician verifies the relationship between communication satisfaction and job performance. We think that it can be an important result to help recognize the importance of communication style, communication satisfaction and job performance of skin aestheticians, considering that previous researches were limited to some occupations.