earticle

영어

The purpose of this study is to verify the effects of labor flexibility on hotel employees' job satisfaction and to the moderating effect of social support on labor flexibility and job satisfaction. A total of 296 copies were used in the analysis of frequency, factor, reliability, multiple and moderating regression analysis utilizing SPSS 24.0 program. As a result of the study, functional flexibility of labor flexibility was not significant for job satisfaction. External numerical flexibility has a negative effect on job satisfaction, internal numerical flexibility and wage flexibility have positive effect on job satisfaction. In other words, retirement or involuntary retirement reduces job satisfaction due to job instability and wage peak system or flexible working hours system is perceived job satisfaction. The result of the moderating effect of social support showed that superiors' support had a significant effect on functional and wage flexibility and cooperative support was controlled only by the relationship of wage flexibility. Organizational support did not show any moderating effect. Conclusions of this suggest that hotel companies should maintain mutual friendly relations with their bosses and colleagues in order to activate the wage peak system and flexible working hours system rather than layoffs of employees with customer satisfaction service know-how.