earticle

영어

In the sense that tourism service organizations like hotel includes aspect of emotional labor, it seems important to exchange praise which can induce positive emotion. Employees of hotel also have professional characteristics and careers. To improve organizational performance, organizational support is inevitable. Accordingly, this research tried to empirically examine what is praise which affects career commitment, and what moderating effect organizational support has in the relationship between praise and career commitment. To achieve the research aim, this research did survey to employees in hotels of special 1 class, special 2 class, chain, and independent, etc. among hotels located in Seoul, national capital region, and Jeonnam and Gwangju. Data analysis found out that in the relationship between praise and career commitment, praise, specifically verbal praise, physical praise, and material praise had positive (+) effect on career commitment. However, it was found that body gesture and facial expression praise did not affect career commitment. The analysis of moderating effect of organizational support showed that organizational support had significant moderating effect on the relationship between verbal praise, and material praise and career commitment, but that it did not have such effect on the relationship between physical praise and body gesture and facial expression praise and career commitment. Based on such findings, this study suggests the followings. First, organization needs to apply the method to upgrade physical and psychological praises to employees. Second, it is necessary to make employees feel that they are receiving attention and support of the organization. Third, it is necessary to provide each employee with more evident complementary praise.