earticle

영어

Advanced information technologies such as cloud, analytics, social media, mobile computing, IoT and AI are changing the nature of work as industrial technologies have changed the nature of work. Traditional job design theory, emphasizing skill variety, task identity, task significance, autonomy, and feedback [1-5], is not in effect any more in this world of knowledge-based work. Thus, revising the traditional model of job design are beginning to be suggested even by the proponents of traditional job design researchers [4, 5]. In this regard, alternative avenues are under investigation with focus upon behavior-based changes of worker. Having a focus on behavioral characteristics of workers including cognitions and attitude would be promising not only as yielding individual outcomes, but also benefiting the organizational effectiveness. The concept of job crafting is emerging. as an alternative bottom-up design of knowledge work in which employees are crafting their tasks and relations at work as well as cognitive interpretations [6-8]. This new construct of job crafting is being developed and defined mostly in the area of human resources research. However, detailed characteristics of IT are largely missing in studies explicating the impact and antecedents of job crafting behavior though the phenomenon of job crafting is only enabled by advanced information technologies. In this regard, this study systematically develop a conceptual definition of IT Job Crafting, defined as the extent to which an individual use of IT as integral to his or her job crafting behavior. The construct is framed within a theoretical model of task technology fit, and refined conceptually via qualitative literature review. Our goal is to facilitate the development of IT job crafting as a construct that can improve our understanding of knowledge work process. In doing so, this study intends to make following contributions. First, it delineates current understanding of IT as a medium of job crafting. In-depth understanding of job crafting might be used as a basis for designing future jobs. Second, it defines the conceptual details of IT job crafting relating to characteristics of IT. These characteristics might be useful in designing and revising work systems of the future. Third, it demonstrates the utility of IT job crafting to a range of information systems issues, offering potential further research opportunities. Implication and further research will be presented and discussed.