earticle

영어

The purpose of this study was to test empirically the moderating effects of encouragement on relations between hotel managers' charismatic leadership and employees' deviant behavior. For this purpose, the investigator employed the questionnaire technique in empirical study and conducted a survey with employees at deluxe hotels in Seoul. Collected data went through a coding process and frequency analysis with the SPSS Win 23.0 statistical package program. Validity and reliability analysis was conducted for charismatic leadership, deviant behavior and encouragement. In addition, regression analysis and multi-group analysis was carried out to examine influential relations among the variables and the effects of charismatic leadership on deviant behavior via the moderating effects of encouragement, respectively. The test results were as follows: first, charismatic leadership had positive(+) effects on deviant behavior; and secondly, encouragement had moderating effects on relations between charismatic leadership and deviant behavior. Based on these findings, hotel managers need to help employees have less anger and deal with their deviant behavior efficiently through their wholehearted encouragement based on stable labor-management relations and management by communication, thus maintaining their cooperative relations with the employees in which the employees will trust and follow them.