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논문검색

호텔 관리자의 카리스마 리더십과 일탈행동과의 관계에서 격려의 조절효과 : 서울지역 특급 호텔을 중심으로

원문정보

Moderating effects of Encouragement on the Charismatic leadership and Deviant behavior in Hotel managers : Focused on the deluxe hotel in Seoul

박정하, 박호현

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초록

영어

The purpose of this study was to test empirically the moderating effects of encouragement on relations between hotel managers' charismatic leadership and employees' deviant behavior. For this purpose, the investigator employed the questionnaire technique in empirical study and conducted a survey with employees at deluxe hotels in Seoul. Collected data went through a coding process and frequency analysis with the SPSS Win 23.0 statistical package program. Validity and reliability analysis was conducted for charismatic leadership, deviant behavior and encouragement. In addition, regression analysis and multi-group analysis was carried out to examine influential relations among the variables and the effects of charismatic leadership on deviant behavior via the moderating effects of encouragement, respectively. The test results were as follows: first, charismatic leadership had positive(+) effects on deviant behavior; and secondly, encouragement had moderating effects on relations between charismatic leadership and deviant behavior. Based on these findings, hotel managers need to help employees have less anger and deal with their deviant behavior efficiently through their wholehearted encouragement based on stable labor-management relations and management by communication, thus maintaining their cooperative relations with the employees in which the employees will trust and follow them.

목차

ABSTRACT
 Ⅰ. 서론
 Ⅱ. 이론적 배경
  1. 카리스마 리더십(Charismatic leadership)
  2. 일탈행동(Deviant behavior)
  3. 격려(Encouragement)
 Ⅲ. 연구설계
  1. 연구모형 및 가설
  2. 측정변수의 조작적 정의 및 설문지 구성
  3. 자료수집 및 분석방법
 Ⅳ. 실증분석
  1. 조사표본의 일반적 특성
  2. 측정도구의 타당성과 신뢰성 검증
  3. 가설 검증
 Ⅴ. 결론
 참고문헌

저자정보

  • 박정하 Jungha Park. 중부대학교 호텔경영학과 교수
  • 박호현 Hohyeon Park. 호텔리베라 총지배인, 관광학박사

참고문헌

자료제공 : 네이버학술정보

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