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논문검색

호텔 직원의 커뮤니케이션 만족이 조직몰입에 미치는 영향에 대한 라포의 매개효과

원문정보

The Effect of Hotel Employees' Communication Satisfaction on the Organizational Commitment with Mediating Effect of the Rapport

조재근, 김수진

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초록

영어

The purpose of this study is to verify the mediating effect of rapport in the relationship between communication satisfaction(CS) on their organization commitment(OC). In order to achieve this research, the 289 employees who work in Five Star Hotels in Seoul were surveyed, SPSS 18.0 statistical package was used to conduct the frequency analysis, reliability analysis, correlation analysis and multiple regression analysis model. First, hotel sub-concepts of the CS shows a partially significant positive correlation effect on rapport and OC in circumstance of organizational communication(COS), internal communication(IC) and communication between departments(CD). Second, in the mediating effect of the impact the relationship between CS and OC, rapport showed that a mediating role in positive correlation COS, IC. but In the case of IC, rapport has been shown to no significant effect on OC. Through the verification of the influence of relationship between CS and OC it proposes the implications on human resource management.

목차

Abstract
 Ⅰ. 서론
 Ⅱ. 이론적 고찰
  1. 커뮤니케이션 만족
  2. 라포
  3. 조직몰입
 Ⅲ. 연구방법
  1. 연구모형
  2. 연구가설
  3. 연구대상 및 방법
  4. 변수의 조작적 정의 및 설문지 구성
 Ⅵ. 실증분석
  1. 표본의 인구통계 및 일반적 특성
  2. 측정변수의 요인분석 및 신뢰성 검증
  3. 가설검증
 Ⅴ. 결론
 참고문헌

저자정보

  • 조재근 Cho, Jae-Geun. 한국관광대학교 관광경영과 조교수
  • 김수진 Kim, Su-Jin. 백석예술대학교 외식산업학과 조교수

참고문헌

자료제공 : 네이버학술정보

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