earticle

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This study examined the influence of situated teaching on the effectiveness of a property management company’s employee training. The study findings revealed that the training recipients exhibited a considerable improvement in learning outcomes after the intervention and showed an overall satisfactory learning attitude during the training. An expert interview and onsite investigation were performed to identify five systems (i.e., electrical and mechanical system, fire protection system, light-current system, elevator system, and gas system) in the sample apartment complex. These systems were used as the training materials. The study results determined that the recipients displayed lower degrees of familiarity with the electrical and mechanical, gas, and fire protection systems than with the other two systems. Therefore, this study suggested that more attention must be paid to these three systems in future employee training. Shift time did not affect the recipients’ familiarity with the location and operation of the apartment facilities and equipment. Thus, this study suggests that field supervisors must provide individual instructions to subordinate employees to ensure smooth property management. Property management service personnel provide round-the-clock field services to the residence areas they serve to immediately respond to emergency facility or equipment problems and minimize potential loss of property. This dedicated work attitude is aptly a core value that the property management service industry has long promoted.