원문정보
The impact of hotel employees’ challenge-hindrance Stress on turnover intention : focusing on the mediating of organizational cynicism and job satisfaction
초록
영어
The purpose of this study is to investigate and analyze the impact of job stress in hospitality on turnover intention and the mediating effect of organizational cynicism and job satisfaction. The results from this empirical study with 320 samples of hotel employees in Seoul show that 1)H1 and H2: hindrance stress is adopted but challenge stress is rejected, 2)H3 and H4: hindrance stress negatively affects job satisfaction as adopted, but challenge stress is rejected 3)H5 and H6: both challenge-hindrance stress affects turnover intention as adopted 4)H7: organizational cynicism positively affects turnover intention as adopted 5)H8: job satisfaction positively affects turnover intention as adopted 6)H9: the mediating effect of organizational cynicism has an impact on the relationship between job stress and turnover intention. The meaning of this research and practical implications include the following. First, there should be a chance to have various activities in a hotel such as coaching program. Also, let employees engage in activities as union to actively participate in organizational change and innovation so that they do not have organizational cynicism. The limitations of this study are as follows: 1)studied only in Seoul area naturally left out other local areas 2)comparative studies from different hotel management types 3)there should be more dependent variables such as job involvement or trust by job stress.
목차
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 직무 스트레스
2. 조직 냉소주의
3. 직무만족
4. 이직의도
Ⅲ. 연구설계
1. 연구모형 및 가설설정
2. 변수의 추출 및 설문지 구성
4. 표본의 설계 및 분석방법
Ⅳ. 실증분석
1. 표본의 일반적 특성
2. 자료의 타당성 및 신뢰성 검증
3. 상관관계분석
4. 가설의 검증
Ⅴ. 결론 및 시사점
참고문헌