earticle

영어

This study tried to verify the influence how the core benefits affect on the customers' perceived values and the repurchase intentions. And how the perceived values affect on repurchase intentions. Hotel companies are set up important strategies focused on core benefits, customers' perceived values and customers' repurchase intention to preempt a competitive advantage through sustainable growth and promote. Also, the practical analysis has been done by customers in the hotel restaurants located in Seoul to cross-check how to affect mediating effects of perceived values on the relationship between core benefits and repurchase intentions. The results of the practical analysis discovered that the core benefits make an influence on the customers' perceived values and the repurchase intentions. And the perceived values make an influence on the repurchase intentions. And also, the customers' perceived values affect mediating effects on the relationship between core benefits and customers' repurchase intentions. The ultimate results of this study bring up the new direction in ways on the customer relationship management practices and marketing strategy focused on the core benefit, customer value in the management of the hotel firms. And the contributions and limitations of this research were discussed and the future possible researches were mentioned.