원문정보
초록
영어
Artificial intelligence (AI) is already being utilized in certain personnel selection processes in organizations; AI will eventually make even final decisions for personnel selection. The present study investigated potential job candidates’ perceptions of an AI recruiter by comparing the selection procedures carried out by an AI recruiter to those carried out by a human recruiter. For this study college students in South Korea were recruited. They were each shown one of two recruitment scenarios (human recruiter vs. AI recruiter; between-subject design) followed by questionnaires measuring their satisfaction with the selection procedures and procedural justice, their trust in the recruiter, and their belief in a just world. Results show that potential job candidates were more satisfied with the selection procedures used by the AI recruiter than the human recruiter; they perceived the procedures as fairer than those used by the human recruiter. In addition, potential job candidates’ trust in the AI recruiter was significantly higher than their trust in the human recruiter. This study also explored whether potential job candidates’ perceptions of the AI and human recruiter were contingent upon their beliefs in a just world. The present study suggests a direction for future research.
한국어
최근 들어 인공지능이 인사선발 업무에서 활용되고 있으며, 인공지능이 인사선발 결정을 할 것으로 예측되고 있다. 본 연구에서는 인간이 채용하는 절차와 인공지능이 채용하는 절차를 비교하여 인공지능 인사담당자에 대한 잠재적 입사지 원자들의 인식을 파악하였다. 대한민국의 대학생들을 대상으로 연구를 진행하였으며, 집단 간 설계(between-group design) 방식으로 2가지 시나리오(인간 인사담당자 vs 인공지능 인사담당자)를 제시하고 채용 절차에 대한 만족도, 절차공정성, 인 사담당자에 대한 신뢰, 그리고 정당세상믿음을 측정하였다. 그 결과 잠재적 입사지원자들은 인공지능이 채용하는 절차를 인간이 채용하는 절차보다 더 만족했고, 더 공정하다고 인식하였으며, 인공지능 인사담당자를 인간 인사담당자보다 더 신 뢰하였다. 또한 세상이 정당하다고 믿는 정도에 따라 인간과 인공지능에 대한 인식에 차이가 있는 것으로 나타났다. 본 연구의 결과를 토대로 향후 연구 방향성을 제시하였다.
목차
요약
1. Introduction
2. Research method
2.1 Participants
2.2 Research design
2.3 Measures
2.4 Data analysis
3. Research results
3.1 Correlations and descriptive statistics of main variables
3.2 Differences in perceptions of a human recruiter and an AI recruiter in a recruiting situation
3.3 Moderating effect of belief in a just world on the relationship between the recruiter(human vs. AI) and satisfaction, perception of procedural justice, and trust in the recruiter
4. Discussion
5. Conclusions
REFERENCES