earticle

영어

In the 21st century tourism industry, it is very important to understand the competitive relationship of GDS, which is a typical reservation system in the tourism industry, when the importance of reservation and information system using IT is getting bigger. For this, we realized that we need to develop measurement items that can evaluate GDS firstly. In this study, we tried to develop these measurement items. We extracted the first evaluation items through the previous research, and then carried out the Delphi survey through the expert group to extract a total of 28 evaluation items. Also, AHP analysis was conducted to confirm the priority of evaluation items. It is expected that the evaluation items developed through this study can be used as useful data for analyzing the competition relation between GDS.