The Role of ICT in Smart-work Continuance


Sang Soo Kim, Eun Jung Ko, Sang Yeoul Kim

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Despite the increasing interest in the positive effects of smart-work, the introduction rate of domestic firms in Korea is lower than that of other developed countries. A gap also exists between the introduction of smart-work program and the actual use by workers. Thus, even if the smart-work program was introduced to firms, the actual usage rate of the program would still be lower than the introduction rate. Moreover, even if the program was initially used, evidence suggests that the usage rate tends to decrease rather than being used continuously. In this study, we intend to find out the mechanism by which the continuance intention of smart-work is formed. To achieve this objective, we established a research model based on literature on Information System (IS) continuance model and Information & Communication Technology (ICT) support. We also hypothesize that concerns about career disadvantage in the mechanism plays a negative role in the satisfaction of smart-work. To analyze the hypothesis empirically, we surveyed domestic workers who used smart-work. Our data analysis was based on 333 responses. We found that all paths were statistically significant, except for the direct effect of ICT support on perceived usefulness and the direct effect of perceived usefulness on smart-work continuance intention. The results of this study extend existing IS continuance model and suggest implications for practical smart-work implementation and improvement.


 Ⅰ. Introduction
 Ⅱ. Literature Review
  2.1. IS Continuance Model
  2.2. ICT Support as an Enabler for Smart-work
 Ⅲ. Hypotheses Development
  3.1. Smart-work Continuance Intention
  3.2. ICT Support and Smart-work
  3.3. Concerns about Career Disadvantage
 Ⅳ. Research Methodology
  4.1. Measurement
  4.2. Participants and Procedure
 V. Data Analysis and Results
  5.1. Measurement Model Test
  5.2. Structural Model Analysis and Results
 Ⅵ. Discussion
  6.1. Summary of the Results and Discussions
  6.2. Implications for Research and Practice
  6.3. Limitations and the Direction of Future Studies


  • Sang Soo Kim Assistant Professor, Department of Business Administration at Yong In University, Korea
  • Eun Jung Ko Ph.D. Candidate, Graduate School of Business at Sogang University, Korea
  • Sang Yeoul Kim Senior Industry Specialist in Deloitte Consulting, Korea


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