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호텔종사원의 경력에 따른 조직스트레스와 업무스트레스 차이 연구

원문정보

A Study on the Differences between Structural and Office Stress according to the Experience of Hotel Employees

박경호

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초록

영어

The purpose of this study is to present management measures for hotel employees by analyzing the difference in structural stress and office stress depending on the work experience of the staff of hotels in Seoul and Kyung-gi. The survey was conducted for an employees at nine hotels in Seoul and the Kyonggi Province for about two months from June 1 to July 30, 2017. A total of 250 questionnaires were distributed. 26 unsuitable questionnaires were removed and the final use of the analysis was made by the 224. The collected data was processed by SPSS for windows, after data coding. As a result of the analysis, the structural stress differed according to the work experience of the hotel staff and there was no difference in the office stress. Hotels employees with less than one year of work experience were under both structural stress and office stress, and hotel employees with more than 10 years of work experience had the highest levels of structural stress and office stress.

목차

ABSTRACT
 Ⅰ. 서론
 Ⅱ. 이론적 배경
  1. 호텔종사원의 조직스트레스와 업무스트레스
  2. 호텔종사원의 근무경력
 Ⅲ. 연구설계
  1. 연구 모형 및 가설
  2. 조사 설계
  3. 설문지 구성과 분석방법
 Ⅳ. 분석결과
  1. 응답자의 일반적 특성
  2. 신뢰도 분석과 요인분석 검증결과
  3. 가설검증
 Ⅴ. 결론
 참고문헌

저자정보

  • 박경호 Kyungho Park. 숭의여자대학교 관광과 부교수

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