earticle

영어

The purpose of the study was to examine the effects of emotional variables such as emotional labor, emotional dissonance, emotional exhaustion on turnover intention among personal trainers. A personal trainer employed in deluxe hotels and professional fitness centers near Seoul metropolitan was set as a study population and a sample of 313 personal trainers were selected using a convenience sampling method. Statistical techniques used for the data analyses were frequency analysis, exploratory factor analysis, internal consistency reliability analysis, and logistic regression. The results were as follows. First, the emotional variables take account for 80.2% of turnover intention of the personal trainers. Second, in the emotional labor, surface acting, emotional dissonance, and emotional exhaustion had a positive effect on the turnover intention while deep acting had a negative effect on the turnover intention. Third, surface acting had a weak effect size, whereas deep acting had a very strong effect size following by emotional dissonance and emotional exhaustion which also had a strong effect size. Based on the results, conclusions and implications are presented in the article.