earticle

영어

IT service management system presents useful process which needs to handle Incident / Change / Release / Problem / Configuration managements. Many people use ITSM into lots of their IT processes. However, there are few ways to share their ideas directly. Some people can share their ideas by using forums, messengers, and etc. These methods are not connected directly with ITSM, so people need to use outside methods. Knowledge management system is the best answer to share their ideas, which can be connected with ITSM directly. If this system is added into ITSM, people will share their ideas with inside methods easily. To share their knowledge, both system would support this function. For example, Knowledge Management should bring steps of IT Service Management, while ITSM should have keyword for helping users to find knowledges from KMS. Therefore, adding Knowledge Management on IT Service Management would help people to share knowledges while they are working.