earticle

영어

The economic crisis in Korea known as IMF bailout in 1979 produced a vast number of layoffs as the consequences of restructuring. During these gloomy three years there is, however, one man who got transferred to the headquarter of bank with a promotion notwithstanding the overwhelming number of laid-off colleagues in the name of `honorary retirement`. The principles governing this man`s life was an attitude of `New Elite` (shin-jishi-in) even before the term was coined in Korea, and he has been practicing `knowledge based management` long before the term was available in Korean society. Based on the case study of the manager K of KFB in regard to `knowledge based management` style, this paper probed some ways how Korean financial industry can be a strategic industry which can produce higher economic value added. The things he initiated to actively cope with the ever changing business milieu are as follows: he has made use of bank cafeteria as a virtual place for English practice space; setting up an exclusive consultation window for customers to assist financial consulting service; opening cyber space to customers in the changing clime of digital time. By adopting a several rules he created such as a `stewardship management practices`, a policy of positive problem solving, and a rule of creative effort, he has not only shown some suggestion for a new vision in business but was able to get a high achievement through customer-first management, close field management, and soliciting voluntary participation of the whole staff. The management paradigm of manager K of KFB can be summed up as strategic management, knowledge based management, field management, and participating management.