earticle

영어

The purpose of this study is to empirically analyze the effect of the development stages of Quality Management on business performance of small and medium sized firms. And, to offer base manure enforcing our business competitive power by inducing them to adopt Quality Management. Quality management system is tested and authenticated using Crosby's Quality Management Maturity Grid.This study has been conducted using the data collected from 108 small and medium manufacturing companies located in Seoul, Gyeonggi, and Incheon.By analyses of the questionnaires, the following consequences are confirmed.First, the company which have the more employee, is more developed and closer to Quality Management stage(i.e. the most developed stage of Quality Management).Second the more advanced the company is in the Quality Management, the more positive influence can be made on the improvement of the operations performance, except cost-savings.Third, the higher level of the development stages of Quality Management has the more positive influence on the financial performance, except ratio of non-operating income to revenue.