earticle

영어

Quality Management System(ISO 9000:2000), which was established by International Organization for Standardization, has been adopted not only by industries but also by many public institutions. There has been a variety of evaluation on the effects of the Quality Management System for the industrial enterprises, and yet no significant research has been conducted about the effect of the system for the public institutions such as local government. This study has analyzed the effect and problems of the system, based on the survey conducted to the nine local government in Gyeonggi Province. Quality Administration System, which refers to the ISO 9000:2000 of the local government in this study, has proven its visible effect on providing with administrative services. The evaluation of the system, however, was not consistent among those local government that have adopted the system. Based on the result of the survey, this study has proposed four suggestions for effective operation of the system. They are as follows: first, a more specifically categorized group of customer; second, a system operation that qualifies for ISO 9001 ; third, a clear and specific goal for individual administrative service, and fourth, a method to get rid of the obstacle in the system operation.