earticle

영어

This paper represent the method which improves the productivity of the IT(information technology) service industry as follows. At the first step to the improvement of productivity, they have to set the goal at the service provider focused on the needs of consumers and the satisfaction of customers. It is based on the productivity attached more importance to quality than quantity. At the next step, They have to provided the service with the technical power, reliability, and safety of information technology. The technical power of IT is made by the application of the latest technology and the continuous education for technical employees. The reliability for IT is built by the keeping of stabilized system and the quality guaranteed of software and information. The safety of IT is formed by the support of complete security and the protection of privacy. The qualitative productivity of IT service industry will become improved by such two goals and three conditions.