earticle

영어

As new social welfare environments emerge, academia and practitioner’s interest in whether and/or how social welfare institution could achieve productivity enhancement increases. To challenge those questions, literatures of how social welfare center, which is a byword for social welfare institution, create organization-level performance were critically reviewed and system perspective on interdependences between resources,capabilities, and organizational processes was invoked to establish “2-step Performance Model (2PM)” in this paper. The “2PM”, which is composed of 7 performance-related factors, could be an alternative conceptual framework for organization-level productivity enhancement of social welfare institutions. Most of all, the “2PM” puts emphasis on step-by-step approach as follows. At first, beneficiary’s satisfaction, that is, a typical organization-level performance of social welfare institution, could be primarily determined by quality of social welfare programs. Secondly, the quality of those programs could be determined by the complex interactions between 5 factors like mission / vision / strategy, management systems, facilities and resources, organizational culture, and personnel in social welfare institution. In conclusion, some implications induced from “2PM” were proposed for advanced organizational management of social welfare institution.