earticle

영어

This study examined the effect of communication and collaboration on strategic integration between human resource management and service operations department in service industry. We also investigated the relationships between interdepartmental integration, job attitude, and business performance using 126 samples in service industry. Structural equation modeling shows that close communication and high cooperation between the human resource management and service operations departments result in better job attitude and higher sales. As a result, we identified the mediating role of job attitude between interdepartmental integration and business performance. However, interdepartmental integration has indirect effect of business performance.