earticle

영어

This study try to examine how affect to Trust, Satisfaction, Repurchase intention by Logistic Service Quality(LSQ). For that, I conducted survey from 4th May, 2010 to 7th June, 2012. The dates of 332 surveys were used for analysis. At results are followed by: Firstly, Delivery Quality, Order Quality, Customer Service in LSQ(except for Delivery Price, Logistic Information) are positively effect to Trust. Secondly, 3 factors(Delivery Quality, Order Quality, Delivery Price) in LSQ have positively affect to Satisfaction. Thirdly, All of them, Trust & Satisfaction, make positively effect to Repurchase intention.