earticle

영어

This Paper proposes and demonstrates the usefulness of a new conceptualization of IT outsourcing performance under total outsourcing. IT outsourcing continues to be a topic of great concern to IS professionals and senior management and Service quality is argued to be a crucial success factor for IT outsourcing, but yet there is not an empirically validated research for measuring IT outsourcing service quality. Therefore this paper aims to develop and test a model for measuring IT outsourcing performance focused on service quality and individual task impact. The research sample was designed from two companies in total outsourcing. 170 usable responses were received. The results are that tangible, reliability and responsiveness are influence individual task impact than any of the service quality dimensions. Also information quality, system quality, use satisfaction are influence individual task impact.