earticle

영어

This study focuses on using collective intelligence to develop the consulting service support process in the smart environments. We developed the concept after studying the theoretical literature and suggested the direction. this study developed according to the roadmap of the new product development process, DIDOV(Define-Identify- Design-Optimize-Verify) in DFSS (Design For Six Sigma). It was carried out in accordance with the procedures to draw out the needs of the customers through experts FGI, to establish service concept and business model and to verify the reliability of the new service with case study. Empirical Study compared smart AHP survey(smart AHP based on smartwork) with existing survey AHP. Therefore, this study is expected to contribute to SMEs consulting industry development and the SMEs received the benefit form the consulting service.