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논문검색

항공사 객실승무원의 조직역량이 직무만족, 이직의도에 미치는 영향 : K 항공사를 중심으로

원문정보

The Effects of Organizational Competency of Flight Attendants on Job Satisfaction and Turnover Intention

유정선, 이주양

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초록

영어

The purpose of this study was to investigate the relationship between Organizational Competency and Job Satisfaction, Organizational Competency and Turnover Intention of flight attendant. The self-Communication method was adopted to collect the data during August in 2016. It was found as follows: First, Organizational Competency is consisted with Target Competency, System Competency and Member Competency, Regarding the relationship between Organizational Competency and Job Satisfaction, Target Competency and Member Competency positively affect Job Satisfaction. Secondly, regarding the relationship between Organizational Competency and Turnover Intention, only Member Competency negatively affect Turnover Intention. Based on those results, the contribution, limitation, and some of recommendation for the future research have been suggested. Future study was suggested to standardize the model of organizational competency of various Airline company, and to diagnose the relative effectiveness of Organizational Competency and other variables of Organizational Performance such as financial resources, marketing strategy, information process, leadership and so on, which can measure organizational performance more extensively than above adopted variables have shown on this research.

목차

ABSTRACT
 I. 서론
 II. 이론적 배경
  1. 조직역량의 개념과 구성요소
  3. 직무만족의 개념
  4. 이직의도의 개념
 III. 연구설계
  1. 연구모형
  2. 가설 설정
  3. 변수의 조작적 정의
  4. 표본추출 및 자료 분석방법
 IV. 실증분석
  1. 표본의 인구통계학적 특성
  2. 신뢰도와 타당성 분석
  3. 측정항목의 확인적 요인분석
  4. 가설 검증
 V. 결론
 참고문헌

저자정보

  • 유정선 Jeongsun Yoo. 호서대학교 항공서비스학과 조교수
  • 이주양 Juyang Lee. 백석문화대학교 관광학부 강사

참고문헌

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